Refund policy
Last updated: July 12, 2026
We want you to feel confident shopping with Lace Pop Lingerie, operated by Holist LLC. Please review the eligibility rules below before ordering intimate apparel.
14-Day Request Window
Eligible return or exchange requests must be submitted within 14 days of delivery. Items must be unused, unworn, unwashed, undamaged, and in their original condition with tags and original packaging where applicable.
Please contact us before sending anything back. Items returned without approval may not be accepted.
Hygiene-Sensitive and Non-Returnable Items
For hygiene and safety reasons, intimate apparel, lingerie bottoms, bodysuits, hosiery, stockings, and lingerie sets that include hygiene-sensitive pieces are not eligible for return or exchange unless they arrive damaged, defective, incorrect, or a return is required by applicable law.
Gift cards, personalized items, final-sale items, and items showing signs of wear, washing, damage, fragrance, deodorant, makeup, or alteration are also non-returnable.
How to Request Help
Email contact@omriyana.com with your order number, the item involved, the reason for your request, and clear photos if the item arrived damaged, defective, or incorrect. Our team will review the request and provide instructions when approved.
Damaged, Defective, or Incorrect Items
Contact us within 14 days of delivery with your order number and clear photos of the issue. If approved, we will provide an appropriate replacement, exchange, store credit, or refund based on the circumstances and applicable law.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or unless the return is due to our error.
Use a trackable shipping service. Lace Pop Lingerie is not responsible for return packages that are lost, delayed, or damaged in transit.
Exchanges
Exchanges are subject to item availability. If the requested replacement is unavailable, we may offer store credit or a refund according to this policy.
Refunds
After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Once an order is processing or has shipped, changes or cancellation may no longer be possible.
Questions about this policy may be sent to contact@omriyana.com.